Help centre
Support, without the runaround.
Search common questions, follow first-line troubleshooting, or send the details straight to our team.
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Answers
Frequently asked questions
Filtered by your search.
Documents
Manuals & datasheets
Official manufacturer resources open in a new tab where available. Remaining documents are supplied on request.
- Electric fence installation guideNemtekDownload NEMTEK Manual
- Wireless alarm user guideAjaxDownload AJAX Manual
- Gate operator datasheet packNicePlaceholder
- Camera and recorder quick-startOmni EyePlaceholder
Manufacturer documentation links open in a new tab. If a manual is not linked, ask us and we will send the current file for your product.
First line
Troubleshooting
Quick checks to run before booking a call-out.
Fence alarms with no visible cause
Check for vegetation contact, a loose bond or a damaged insulator on the affected zone before escalating.
Gate opens but will not close
Check the safety beams for obstruction, misalignment or a dirty lens; most non-closing faults start there.
Camera offline in the app
Confirm power and network at the camera, then check the recorder or router before replacing hardware.
Detector reporting low battery
Note the device name shown in the app and have the correct battery type on hand before opening the housing.
Warranty
Products are covered by the warranty offered by their manufacturer. Terms, periods and exclusions are set by each manufacturer and vary by product — we confirm the applicable terms in writing with your quote. We handle warranty claims on your behalf where equipment was supplied by us and installed by an approved installer.
Contact
Request support
Tell us what the system is doing. You will get a ticket reference as soon as our support desk logs it.